Reference

Our Terms & Conditions

When you open an account with daluna4d, you're agreeing to the rules that keep your account secure, your withdrawals straightforward, and your gameplay protected.

Account access depends on local lawReal withdrawals, real timelinesYour data stays with you
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daluna4d Our Terms & Conditions
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Contact Us About Your Terms

Team online

Live Chat

Reach our support team via the chat widget in your account lobby. Available during peak hours to answer questions about your account, withdrawals, or how our terms affect your access.

Email Support

Send a detailed question to our support inbox and expect a response within 24 hours. Use this channel for requests to view your data, request corrections, or lodge a formal complaint.

Account Settings

Visit the Account > Preferences section to review your stored data, update payment details, or adjust your account preferences at any time without needing to contact support.

SECURITY & TRANSPARENCY

How We Protect Your Information

Data Handling

We collect only the information needed to verify your identity, process your DANA, OVO, GoPay or QRIS deposits, and manage your account. This includes your name, email, phone number, and transaction history within daluna4d.

Cookies & Tracking

We use cookies to keep you logged in, remember your preferences, and track how you use the lobby so we can improve the platform. You can adjust cookie settings in your browser at any time.

Account Security

Your password is encrypted, and we never store your payment card details. Two-factor authentication is available if you want to add a layer of security to your login.

Data Retention

We keep your account data while your account is open. After you request account closure, we retain records for 12 months for legal and fraud-prevention compliance, then securely delete them.

Your Rights

You can request to see all your data, ask for corrections, or request deletion where local law permits. Submit these requests through our Account Settings or by emailing support with your account email.

Changes to These Terms

If we update these terms, we'll notify you via your registered email at least 14 days before the change takes effect. Continued use of your account after that date means you accept the new terms.

Frequently Asked About Our Terms

You can request account closure through Account Settings or by contacting support. We'll close your account, process any outstanding withdrawals, and begin our data retention period. Your account cannot be reopened under the same email after closure.

Yes. Open the Payment or Wallet section of your account and update your preferred method among DANA, OVO, GoPay or QRIS. Changes take effect on your next deposit. Existing funds linked to the old method must be withdrawn first.

Eligibility depends on local law. You must provide accurate identification information during registration. We verify your identity before processing your first withdrawal to comply with anti-money-laundering rules.

Once you request a withdrawal, we process it within one business day. Payment speed to your DANA, OVO, GoPay or QRIS wallet depends on your payment provider—usually under a minute from our approval.

Contact support immediately with the transaction date, amount, and game name. We'll investigate discrepancies within 48 hours. All deposits and withdrawals are logged and can be reviewed in your Account History.

These terms are displayed here for reference. You can save or print this page directly from your browser. A full version is also available in your Account Settings under Legal Documents.

It means your access and the services we offer depend on the gaming laws in your region. Players in Jakarta and other supported areas can access our full lobby. Your eligibility is confirmed during account registration.

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